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Returns

Goods returned for repair will be assessed and/or repaired or replaced within a reasonable time. You may also be asked on certain products to contact directly the manufacturer's local representative service centre under their warranty conditions and for their assessment. If the product is determined to have a major fault and cannot be repaired, not of merchantable quality, not fit for purpose or not matching a description, there will be an offer of replacement, exchange or refund. No refund will be given on free items or bonus items given with purchase.

If you change your mind and it is within 14 days of purchase, BBQAroma will give you an exchange or store credit, providing that the product is:

  1. In NEW, unused and resell-able condition, unopened in its original packaging (including manuals and accessories); and
  2. Not a sale, Auction or clearance item in our store.
  • Any product that has been opened and/or used cannot be returned and shipping/handling charges are not part of the total value nor refundable if you have changed your mind.

**Nothing in our policies should be interpreted as affecting any statutory rights regarding refunds and returns (for example, faulty or damaged products). All other terms and conditions above will apply to the maximum extent permitted by law. We reserve the right to alter these terms and conditions at any time without further notice.**

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